This was upsetting considering we just received A call two days before to pick it up.
Two days later my husband received an email from Bruce stating that it’s not a storage facility and we needed to pick it up. My husband then received a call that our cooktop was in and we needed to pick it up.
The cooktop came in approximately one week which was great. We were told that the cooktop would be in in 10 days. Purchased an induction cooktop from Monarch appliances. So here we are with an appliance that doesnt fit our custom paneling, Monark refusing to accept responsibility for the lack of communication and screw up on the order by ordering the wrong appliance, Fergusson refusing to take wrong item back and no refund from Monark which was supposed to be here 4 days ago. Per company policy since it was delivered they will not accept it back. We received the appliances and as they installed my wife noticed that the refrigerator/freezer was not what we ordered. Furgusson and our sales rep were amazing in helping and copied the order from Monark. Finally our order was sent to Fergusson to fulfill. We are understanding people who know these things happen, but wouldnt a call be appropriate to let us know the situation? Instead for weeks they sent orders to other distributors, but not us.no call.no email. We come to find out that due to a bankruptcy proceeding last year they have a court ordered halt to fulfilling orders.
#MONARK PREMIUM APPLIANCES INSTALL#
2 days prior to install I called Monark to confirm our delivery of November 8th in which I as informed I would not have appliances for several weeks through the holidays as we live with a demolished kitchen. Accordingly cabinetry was custom built to suit the appliance. We made an edit to the order which we were told was completed, but in fact they ordered the wrong appliance. We ordered our appliances in July to ensure they would be ready for install this month. Monark Premium Appliance may also be known as or be related to Florida Builder Appliances and Florida Builder Appliances, Inc.We ordered approximately $30,000 in appliances from them and 2 days before delivery we were told we wouldnt receive them for several weeks. The data presented on this page does not represent the view of Monark Premium Appliance and its employees or that of Zippia. None of the information on this page has been provided or approved by Monark Premium Appliance.
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